E-Bikes Refund policy

⚡ CYBIC Electric Bike (E-Bike) Return & Warranty Policy

We want you to ride with confidence ⚡. Please review our E-Bike return and extended warranty policy below:

📦 30-Day Return Policy

You have 30 days after receiving your E-Bike to request a return. To qualify:

The E-Bike must be unused, unassembled, and in original packaging.

The odometer reading must show zero miles/kilometers.

Includes all keys, chargers, battery, tags, manuals, and original tools.

🔋 3-Year Limited Warranty

CYBIC provides an extended 3-Year Warranty (covering frame, motor, battery, controller, and display) starting from the date of delivery:

Non-Human Damage: Free technical inspection, replacement parts, or repair service for non-human functional failures.

Human-Caused Damage: Water damage, battery short-circuiting due to improper charging, crash impact, private electrical tuning/modifications, or general misuse are strictly excluded from warranty coverage.

⚙️ Deductions & Condition Assessment

Used / Modified Units: E-Bikes showing assembly/riding marks, tire wear, or altered wiring will be deemed used and are non-refundable or subject to a 20%–40% deduction fee.

Damaged Returns: Products damaged due to improper return repackaging will be rejected or charged for damage costs.

🌍 EU Customers & Refund Processing

EU 14-Day Window: EU customers enjoy a 14-day return right for unused items in original packaging.

Refund Timeline: Refunds are processed within 10 business days post-inspection.

Return Freight: Buyer handles return shipping costs using a trackable service unless caused by a verified product defect.

CYBIC reserves the right of final interpretation of this policy.