Shipping policy
🚚 CYBIC Shipping Policy
We’re committed to delivering your order as quickly and safely as possible! 💪
Please review the details below to understand our shipping process, timelines, and coverage 🌎.
📦 Processing Time
Once your order is placed, please allow 1–3 business days for processing.
During holidays or peak seasons, processing may take a bit longer, but we’ll always do our best to ship your order promptly.
You’ll receive an email notification with tracking details as soon as your order ships out.
🚴 Estimated Delivery Time
1. Standard Shipping: 5–15 business days (average).
Remote areas or international orders may take up to 2–4 weeks, depending on customs clearance and local courier efficiency.
Please note that delivery times may vary due to weather, customs delays, or other unexpected factors beyond our control. ⏰
🌍 Shipping Coverage
We offer global shipping with free delivery in most regions! ✈️
However, due to carrier limitations, we are unable to deliver to the following areas:
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Alaska
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American Samoa
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Guam
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Hawaii
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Marshall Islands
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Northern Mariana Islands
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Palau
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Rhode Island
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U.S. Virgin Islands
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Armed Forces Americas
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Armed Forces Europe
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Armed Forces Pacific
Thank you for your understanding 🙏
📦 Multiple Items in One Order
If you ordered multiple items, they may arrive in separate packages depending on product availability or warehouse location.
You’ll receive a separate tracking number for each shipment once it’s on its way.
🏠 Changing Your Shipping Address
To ensure fast delivery, we start processing your order immediately after it’s placed.
1. You can cancel or modify your order within 60 minutes after checkout.
2. Once the package has shipped, we’re unable to change the address.
If an incorrect address was provided and results in a lost or undeliverable package, the customer will bear the loss, and no refund or replacement will be issued.
❗ Order Cancellation Notes
If you cancel an order more than 1 hour after placing it, and the shipment has already been processed, any return shipping fees will be the customer’s responsibility.
💥 Damaged, Missing, or Wrong Items
We take product quality and delivery seriously.
If you receive the wrong item, damaged goods, or missing parts, please contact us within 7 days of delivery with clear photos or videos.
📩 Email: support@cybicride.com
Our support team will review your case and arrange a replacement, refund, or reshipment as needed.
🚫 Customs, Duties & Taxes
For international orders, customs duties or import taxes (if applicable) are the responsibility of the customer.
CYBIC is not responsible for delays or fees caused by customs inspections.
💡 Helpful Tips
1. Always double-check your address before completing your order ✅
2. Use the tracking link in your confirmation email to follow your shipment
3. If your package seems delayed, please contact the local courier or our support team
🙏 Thank You for Riding with CYBIC!
We appreciate your trust and support ❤️
Our goal is to make sure your new ride arrives safely and ready for adventure 🚴♂️✨